Case Study: Oaken Events - Digital RSVP & Guest Experience
For a high-profile event, Oaken Events needed to fix manual RSVPs and scattered communications that slowed check‑in. We centralized RSVP, streamlined comms, and trained on-site teams for a smoother guest experience.
For a high-profile event, Oaken Events needed to fix manual RSVPs and scattered communications that slowed check‑in. We centralized RSVP, streamlined comms, and trained on-site teams for a smoother guest experience.
Project Requirements
- Implement a digital RSVP system for easy registration and updates.
- Streamline stakeholder communications (clients, vendors, and VIPs).
- Enhance guest experience with faster check‑in and personalized engagement.
Project Overview
Oaken Events sought to improve guest management for a high‑profile event where efficiency and experience were critical. Manual RSVPs and fragmented communications were leading to bottlenecks at check‑in and confusion among stakeholders.
The Challenge
Manual RSVP tracking caused errors and delays. Communication was scattered across email threads and WhatsApp groups. High‑profile guests required a seamless, VIP‑level experience.
The Approach & Solution
Deployed a centralized RSVP platform with automated reminders. Designed a clear communication flow using shared dashboards. Trained on‑site teams on check‑in technology to minimize friction.
The Results
30%
upFaster check‑in reduced queues and congestion.
25%
upPost‑event survey showed improved satisfaction.
Positive
Led to repeat business and referrals.
Seamless
High‑profile guests handled smoothly.